fg222 Privacy Policy

What Information We Collect

fg222 collects only the personal information necessary to run our services smoothly. We may collect the following types of information:

• Identity Information: Your full name, date of birth, national ID number or passport details, required for account verification.
• Contact Information: Email address and, where applicable, mobile number.
• Financial Information: bKash, Nagad, Rocket or bank account details used to process transactions. We never store full card numbers or PINs.
• Usage Information: Which games you played, time spent, betting history, and records of deposits and withdrawals.
• Technical Information: IP address, browser type, device information, operating system, and cookie data.
• Communication Records: Records of contact made through our live chat support or by email.

How We Collect Information

We collect your information through various methods, including:

• Directly Provided: When you register an account on fg222, update your profile, or contact our support team.
• Automatically: When you use our platform, information is collected through cookies and similar tracking technologies.
• Via Payment Processors: Required information is automatically recorded in our system during bKash, Nagad, Rocket or bank transactions.
• Through Verification: Documents you upload as part of the KYC (Know Your Customer) process.

How Your Information Is Used

fg222 uses your personal information only for lawful and specific purposes. These purposes are:

3.1 Account Management and Service Delivery

Your information is used to create and manage your account and to provide services to you. This includes login verification, saving your preferences, and delivering a personalised experience.

3.2 Financial Transaction Processing

Your financial information is used to process deposit and withdrawal requests, maintain transaction history, and generate financial reports.

3.3 Security and Fraud Prevention

We monitor your technical information and usage patterns to keep your account and our platform secure. If unusual activity is detected, we will alert you.

3.4 Customer Service

Our 24/7 Bengali live chat support team may use information related to your account to answer your questions and resolve issues.

3.5 Responsible Gaming

Information is used to monitor your playing patterns, identify problematic gaming behaviour, and provide assistance where needed.

3.6 Marketing Communications

With your consent, we may send you bonus offers, promotions, and service updates. You can opt out of these communications at any time.

Information Sharing and Third Parties

fg222 never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment Service Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banks.
• Legal Obligations: Information may be disclosed to comply with applicable laws in Bangladesh or lawful directions from government authorities.
• Technology Partners: Technology providers engaged to operate our platform, who work under strict confidentiality agreements.
• Fraud Prevention: Limited information may be shared with relevant agencies to prevent fraudulent activity.

Even when information is shared with third parties, those parties may not use your information for their own marketing or any other purpose.

Data Security Measures

To ensure the security of your information, fg222 uses industry-standard security technologies:

• SSL Encryption: All data transfers on our website and app are protected by 256-bit SSL encryption. You can confirm this by looking for "https" and the padlock icon in your browser's address bar.
• Two-Factor Authentication: You have the option to enable two-step verification as an additional layer of security on your account.
• Firewall and Monitoring: Our servers are under 24/7 security monitoring. Any unusual access attempt is blocked immediately.
• Restricted Access: Only authorised staff can access your information, and only to the extent necessary. All access is logged and audited regularly.
• Regular Security Audits: Regular security tests are conducted to identify vulnerabilities in our systems.

Please note that no data transfer over the internet is completely 100% secure. Keep your password confidential and avoid logging in over public Wi-Fi networks.

Cookie Policy

fg222 uses cookies to provide an enhanced browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: These cookies are required to maintain login sessions and ensure security. Disabling them will prevent the platform from functioning properly.
• Functional Cookies: Remember your language preference, game settings, and account configuration.
• Analytics Cookies: Used to understand which parts of our platform are used most and to improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent you from logging in to your account.

Data Retention Period

fg222 retains your personal information only for as long as necessary. Retention periods are as follows:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed or Inactive Accounts: Even after an account is closed, certain information may be retained for a specified period to meet legal and regulatory obligations.
• Financial Transaction Records: Transaction records may need to be retained for an extended period in accordance with financial regulations.
• Marketing Data: If you request to opt out of marketing communications, this will take effect immediately and your information will no longer be used for that purpose.

Your Rights

fg222 respects the following rights regarding your personal information:

• Access: You may request details of the information we hold about you at any time.
• Right to Rectification: If your information is incorrect or incomplete, you may request that it be corrected or updated.
• Right to Erasure: In certain circumstances you may request that your personal information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object: You may object to your information being used for specific purposes, particularly for marketing.
• Data Portability: You may request your information in a structured, commonly used format.
• Withdrawal of Consent: If you have previously given consent for any purpose, you may withdraw that consent at any time.

To exercise these rights, contact us at [email protected] or send a message via our 24/7 Bengali live chat.

Protection of Minors

fg222 strictly provides services only to persons aged 21 or over. We do not knowingly collect any information from minors, nor do we intend to.

If we become aware that a person has registered by providing false information about their age, that account will be closed immediately and the associated information will be deleted. If you believe a minor is using our platform, please notify us immediately.

Changes to This Policy

fg222 may update this Privacy Policy as needed. If any significant changes are made, we will notify you in the following ways:

• A notification will be sent to your registered email.
• A notice will be displayed when you log in to the platform.
• The "Last Updated" date on this page will be changed.

If you continue to use fg222 after a change, you will be considered to have accepted the updated policy. We therefore recommend that you review this page regularly.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us: